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Report abuse

How to report illegal or harmful content hosted on critlab, and the point of contact for authorities.

Version 2026-10-02 · Effective

Draft · pending legal review

critlab hosts files that its customers upload. If you find something on critlab that is illegal or breaks the acceptable use rules, tell us.

Report content

Write to support@critlab.app and include:

  • the address of the prototype or page, ideally the share link you were given;
  • what the problem is and, if it is illegal, why you think so;
  • your name and email address, so we can reply. If the report is about child sexual abuse material, you may leave them out;
  • a statement that you believe in good faith that what you report is accurate and complete.

A form for reports is planned. Until then, email works.

What we do

We look at each report, and we may remove or disable the content, suspend the account, or decide no action is needed. If we act on content, we tell the account holder what we did and why, and how to object, unless the law or an investigation says we must not. We tell you what we decided if you gave us a way to reach you.

Point of contact for authorities

Authorities of EU member states, the European Commission and the European Board for Digital Services can reach us at support@critlab.app about content on critlab. Languages: Croatian and English.

Other

Questions that are not about content: support@critlab.app. Company details: Imprint.

Report abuse — critlab